Disconnection for Non-Payment
Disconnection of Water Service for Non-Payment
If your service has been disconnected for non-payment, it is required by City Policy that the account balance be paid in full before service for the account can be reinstated. The account balance will include a $50.00 Service Charge for the disconnection process, and may possibly include an additional deposit fee on the account if the account has been disconnected more than once within a 6 month period.
Payment of the delinquent account balance can be made by cash, money order, credit card, or debit card. An appointment time of a 4 hour window between 1:00pm - 5:00pm on normal business days will be provided by the Billing Office to the customer. A responsible representative for the account must be present at the account's service location in order for service to be re-established. If a responsible person is not available at the time Maintenance staff arrive they will depart without service being reinstated. This will necessitate the scheduling of a Return Trip during a 4 hour window between 1:00pm - 5:00pm on a normal business day, which will take place after payment of a Return Trip Fee of $25.00 has been made on the account.
In lieu of having someone present at the time of re-connection the city does provide the convenience of a Re-Connection Waiver which must be signed by the account holder prior to reinstatement of service. This Waiver releases the City of Woodstock from any and all liability should any damage occur to the property as a result of the reinstatement of service. However; if the city's Maintenance staff observe the meter dial spin at the time the water is turned on, they will immediately turn the water service back off and depart. This, too, will necessitate the scheduling of a Return Trip during a 4 hour window between 1:00pm - 5:00pm on normal business days, which will take place after payment of a Return Trip Fee of $25.00 has been made on the account.
For further information or assistance regarding this situation please contact the city Utility Billing office using the contact information provided.